Photos- Supported file types: .jpg .jpeg .png .gif- Size limit: currently no limit - recommended size of less than 500kb- Dimension limit: maximum dimensions of 4000px4000pxVideos- Supported file types: .mov .mp4 .wmv .avi .mpg, etc.- Size limit: curre...

Not being able to login to your account is a common issue on the site, but usually occurs when members enter the incorrect "display name" as the user name. The site allows for a "display name" and a "login name" so confusing the two is usually the c...

Our Event and Team/Group pages act similarly to Facebook in that one site can have multiple editors. All editors have the same privileges and any editor can add or remove other editors. To become an editor of a site/page, start by submitting a Claim Re...

Here are some suggestions and tips for when your video won't upload to the site. Common issues: - Upload stalls out at 99% or 100% and doesn't ever advance to the Success page- Upload is successful but hasn't processed to be viewable (can take up to an...

Our database has pages for every high school, college, pro and club teams as well as every timing company and specialty running store. If you are the coach or administrator for a page you can make a Claim Request to become an editor by clicking on the ...

At this time the promo scroller is only active for partner and premium sites that we work with directly.  We will update this help article if this changes in the future.  If you are a partner/premium site and need help with this feature pl...