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Can't Update Display NameNov 1st 2014, 5:43pm
Can't Log InOct 1st 2014, 7:27pm
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Can't Log In

Published by
RunnerSpace.com/Help   Oct 1st 2014, 7:27pm
Comments

Not being able to login to your account is a common issue on the site, but usually occurs when members enter the incorrect "display name" as the user name. The site allows for a "display name" and a "login name" so confusing the two is usually the cause. The fallback is your email address, so try to enter your full email address into the user name field.

If you can't even get to the login area or login popup then your browser may be caching something in our site in the wrong way. Use this direct link to login if this is happening to you - http://www.runnerspace.com/login.php

 

Another common issue is getting logged out when visiting a custom domain/site in our network (IE logging into RunnerSpace.com and then having to loggin again to a site like dyestat.com, USATF.tv or ArmoryTrack.com).  All of our custom domains/sites use the same login so you do not have to create a different account.  Simply login again on that domain with your RunnerSpace account email/password.  You can also use a direct login for those sites by replacing "runnerspace" in this url http://www.runnerspace.com/login.php to the custom domain you are trying to login on IE http://www.usatf.tv/login.php or http://www.dyestat.com/login.php or http://www.armorytrack.com/login.php and then go back to the site you were trying to login to.  You should now be logged into that site.

 

Another good trick is to go to the video/news/blog/photo comment box and click inside it, this will trigger a login popup and log you into that site automatically.

 

If you are still having issues then try to reset your password via this url - http://www.runnerspace.com/forum/index.php?app=core&module=global§ion=lostpass or contact us at [email protected]

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20 comment(s)
Immaculate
I took 1 year subscription but unable to watch any runnerspace + videos. its keep asking me to subscribe.
Immaculate
I took 1 year subscription but unable to watch any runnerspace + videos. its keep asking me to subscribe.
Immaculate
I took 1 year subscription but unable to watch any runnerspace + videos. its keep asking me to subscribe.
TDudley1977
I followed your site instructions for a month of Plus, and it took my card, see that I was charged 12.99 and got the welcome to Plus..., but I cannot access a single USATF Championships Live coverage race or even recordings of past events. I remember now why I canceled my past account. This is a horrible practice!!
dms59
Geez, I followed your site instructions for a month of Plus, and it took my card, see that I was charged 12.99 and got the welcome to Plus..., but I cannot access a single USATF Championships Live coverage race or even recordings of past events. I remember now why I canceled my past account. This is terrible business practice and incredibly frustrating to potential customers.
calitroy
You are taking 12.99 from my account every month but I am not receiving the site benefits I am paying for. I agree with the comments below. I feel like you are stealing from me.
10_grandkids
It's bad enough I can not watch the USATF Championship live; now it doesn't allow me to view the on demand videos
HunterRoseb
I paid for plus, and no matter what I do, I cant login to usatf.tv with this account, it just redirects me here, then doesnt log me into to usatf. This is an absurdly hard website to use and literally feels like youre stealing my money
HeinrichDude
This site is a bit of a nightmare and I have given them my credit card now. Oh boy. I can't get signed in on another computer, it just keeps redirecting my back to the sign in page over and over.
370489
I am trying to cancel my subscription. I only signed up to watch our grandsons run in the junior olympics in Kentucky. I'm being charged 12.99 month and cant figure out how to cancel it. I'm not sure how I set up the account. There must be a way to track down those charges or search my credentials using my name. My email is [email protected]. Please help.
riceaa
So much for the Free Trial to watch Olympic Trials. I guess its only available to "All Canadians" who want to give their credit card info. I can't find anywhere else to enter and apply it
Nadia10
This is a farce! Runnerspace that it. I have been trying to log in with my new account and its impossible! Bad for business looks like business isn't paying much attentions to customers with log in difficulties. Missing the race at the Hispanic games today!!!!!
RunnerSpace.com
Hi Nadia,
You'll need a +PLUS subscription to watch the Hispanic Games live and on demand. You currently don't have a paid subscription on your account but can do so at https://plus.runnerspace.com
lionel jackson
not getting info to log into my account.
RunnerSpace.com
Hi Lionel, please email customer support at [email protected]
RMitchell
I have a plus account. Trying to watch the plus videos. But everytime I try to watch one it directs me to sign up for a plus account which I already have. What causes that?
RunnerSpace.com
Hi, we've replied to your customer service email this morning.
chuck berry
I need to find a way to cancel my account with runnerspace its been going on since last year. I had only gotten it for the jr. olimpics at sacramento. I said to close after that event. but they are still taking out 12.99 from my account. What can I do to close it. I can't login I forgot my password and user name. can you please help. email [email protected]
RunnerSpace.com
Hi Chuck,
We've sent you an email to your @yahoo.com.
Mary Caffrey
Yes me too
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